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Frequently Asked Questions and Disclaimers
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Shipping
and Returns |
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shipping charges are inclusive of processing, handling and shipping
cost. Several shipping options are displayed at the time of checkout, on
the shopping cart. We give our valued clients the opportunity to specify
the delivery date. If you need assistance in selecting shipping options,
please call us and a customer service representative will assist you
with your order. We take great care in appropriately packaging and
shipping your order. If an item is not in stock, our customer service
professionals will inform you via telephone, e-mail or fax. Please make
sure to put a valid contact number where you can be reached. We will not
be responsible for damage to the item while in transit. If for any valid
reason you wish to return an item, please call us within 24 hours so we
may provide you with the return address. All items must be returned
within 2 days of the date they were received at the delivery address.
Item must be in original condition and packing. Customer is responsible
for all shipping and handling expenses for returns. |
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How to place my
order |
| Once you
have chosen your product, you can order directly via our secure shopping
cart system. Your product will appear in the shopping cart. If you wish
to select more products, click the 'Continue Shopping' button to go back
to the site for more selections. When you are done selecting your
products, please click the 'Checkout' button. |
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How to modify the
contents of the shopping cart |
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If you wish to modify the
quantity of your products, please change the number in the quantity box
and click 'Update'. This will change the product quantity. If you wish
to delete the product you have selected in your cart, you have either of
the following options: modify the product quantity to '0' (zero) and
click update, or click 'Empty Cart' if you want all the contents
emptied. |
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Check out |
When you are finished with this
step, you can check out. Our automated system will lead you through the
checkout process, page by page. Please fill out the sender information,
recipient information, select the delivery date of your item and type in
any message you wish to attach, in the box provided for personalized
messages. After this step, you will be led to the next secure process
where you will fill out information regarding your payment. You can
either choose to enter credit card information or you call in your
credit card details as soon as you place the order. Our able staff will
be happy to assist you as always. When you finish with the checkout
process, our system will generate an order tracking or reference number
for you which will also be e-mailed to you at the e-mail address you
provide.
***SEND.com and its network will not provide your e-mail or telephone
information to any mailing list or other party for marketing purposes.
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How to find out
the status of my order |
-Please call us at
1-800-393-2181, or 609-720-0300 and our customer service staff will be
happy to update you.
-You may also log in on to our Live Support System via which you will be
able to chat with a customer service representative regarding any
queries.
-You may send us an e-mail at admin@send.com
You may use the Contact Us Form by clicking the 'Contact Us' link in the
upper left corner. |
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